INTERPERSONAL SKILLS PROGRAMS

Interpersonal skills decide who gets kept, promoted, or passed over: how someone communicates, handles conflict, takes feedback, and works inside a team. Employers tell us these are the skills that make or break a placement — more often than the software.

This is the training behind our results with youth: more than 75% found employment or further education within six months. We have delivered these sessions for the YMCA, for funded employment programs, and for community organizations and Nations that want their own staff to lead the work afterwards.

Hot Course Topics

Smarter Goals

Communication

Dealing with Change

Understanding how to effectively deal with change is key to being successful at any phase of our personal and professional lives. This one week course will provide participants with a full understanding of all the stages of the change cycle and strategies to overcome the biggest challenges that come with change.

Team Building and Management

A group is just people working together. A team is pooling the unique skills and insights of every member to achieve common goals. That’s why team building is one of the most essential ways to boost productivity. Learn how to build effective teams from the ground up and then manage everyone’s efforts to maximize results.

Managerial Leadership

This course provides comprehensive instruction on organizational leadership and its role in guiding the fulfillment of a vision. Participants will learn to define an organization’s vision, craft and communicate a vision statement, align goals with the vision, and plan changes effectively before implementation. The course includes activities on supporting employees during organizational changes, motivating them through transitions, problem-solving during changes, and assisting with team resilience.

Diversity and Inclusion

This program has been designed to help organizations cultivate diversity and foster a respectful work environment. Experience the six tools that encourage a place where people thrive and want to belong. In this 1 week course students get to uncover what diversity really means. They grow in their ability to intelligently appreciate workplace diversity.

Administration Skill-Setter

This one-week course will allow participants to walk away with the most practical skills needed to be successful in an administrative role. A wide variety of topics will be covered, including an overview of Microsoft Word and Excel, time management and goal setting skills, and effective communications strategies.

Work From Home Readiness

With COVID, working from home has become common practice with many businesses within our society. In this one-week course you will learn the basic tools you need to successfully work remotely. You will learn how to become an effective life-long learner, create good habits, set goals and maintain the right mindset that will allow you to succeed. This class will also cover topics on the latest workplace technologies, such as Microsoft Teams and Zoom

Delegation Skills for Leaders

This course teaches managers how to effectively delegate tasks and achieve success in their role. It covers planning, organizing, motivating, and controlling, which are the key functions involved in thoughtful delegation. The course emphasizes the importance of matching tasks with employees’ skills and abilities, and developing interpersonal skills to judge readiness and instill confidence in employees. It also helps managers become more comfortable with sharing responsibility.

Managing and Resolving Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Professional Business Etiquette

Applying soft skills and business etiquette strategies in the workplace sets an employee apart from the rest. This dynamic one-week course offers participants the opportunity to learn how to communicate confidently verbally and nonverbally in different work scenarios, while understanding the importance of perception in the business environment.

Customer Service

This course will refresh and expand your customer service skill set. The key to providing the best customer service is fully understanding the products and/or services your company sells, as well as mastering the people skills that will help you interact with customers in a positive and professional manner. Attendees of this one-week class will walk away with the Fundamentals of Customer Service from effective communication to selling the uniqueness of the organization with authenticity.

Re-Employment Essentials

Technology has altered many career-related processes and the job application process is no exception. In this course, students who may not be familiar with the latest job searching techniques will walk away with a deeper understanding of job application websites, proper online etiquette, and the knowledge they need to step forward into a new career path.

BUNDLE AND SAVE

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TRAINING REQUIREMENTS

To attend training from home, a participant would need:

Windows/MacBook Laptop

• 2.0 GHz Duo Core Processor
• RAM : 4 GB
• 256GB and above preferred Hard Drive (HDD/SSD)

Internet

• Check with your internet provider
• A download speed of 25 Mbps or higher is desirable

Work Station

• Ensure that you have the right ergonomic setup to allow for a productive day of learning